Support 24/7

We’re here for your pet.

Real humans, fast replies — for orders, shipping, products, and everything in between.

Pet support team member with a happy Golden Retriever
Pet-parent support
How we’re doing A quick look at our performance
24/7Help desk
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Get in touch

Choose how you’d like to reach us.

We’re responsive across every channel — pick the one that suits you best.

Call Us Mon–Sat, 10 am–7 pm IST

+91 98765 43210 — for when you’d rather just talk it through with someone.

Hours: 10 am – 7 pm Call Now
Email Reply within 1 business hour

hello@thewagandwhisk.com — we reply within one business hour on weekday daytime IST.

Mon–Fri, business hours Send Email
Pet emergency?

Call your nearest 24-hour veterinary hospital immediately — they’re the fastest path to help. Save a vet’s number into your phone now, before you need it. We can’t replace that call.

We reply within one business day, faster during weekday hours (IST).

Our commitment

Why pet owners trust our support.

We treat every message like it came from a friend asking for help with their pet.

Real humans only

No chatbots or automated replies. Every message is read and answered by a real team member who understands pets.

Fast, consistent replies

We reply to live chats in under 2 minutes and emails within one business hour — and we track our own SLAs.

Pet-care experts

Our team includes trained advisors who help you choose the right food, care routine, or service for your pet.

Always improving

We read every review and use your feedback to improve our response quality, products, and support processes.